Privacy Policy
Effective Date: July 6, 2022
At Oh My Paws ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our pet care services, including pet walks, sit-ins, boarding, and taxi services in Houston, Texas.
By using our services or accessing our website, you agree to the terms of this Privacy Policy. Please review it carefully.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services.
• Personal Information: This includes your name, address, phone number, email address, pet information (name, breed, medical history, etc.), payment details, and any other information necessary for providing our services.
• Non-Personal Information: This includes browsing data such as IP addresses, cookies, device identifiers, and usage data to help us improve the functionality and performance of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Service Delivery: To schedule and deliver pet care services like walks, boarding, sit-ins, and taxi services.
• Communication: To send appointment confirmations, reminders, and updates about your pet’s care.
• Payment Processing: To process payments for services rendered.
• Marketing: To send promotional offers, newsletters, and updates about our services. You can opt-out of marketing communications at any time.
• Improvement of Services: To improve our website, service offerings, and customer experience.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with third parties in the following cases:
• Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors and marketing partners.
• Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.
4. Security of Your Information
We take reasonable steps to protect the personal information you provide to us, including the use of encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
You have the right to:
• Access: Request a copy of the personal information we have collected about you.
• Correction: Correct any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal data (subject to certain exceptions).
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our site.
7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Terms & Conditions
Effective Date: July 6, 2022
These Terms & Conditions ("Terms") govern your use of the website and services provided by Oh My Paws ("we," "us," or "our"), including pet walks, sit-ins, boarding, and taxi services in Houston, Texas. By accessing our website and using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services or website.
1. Service Agreement
By booking or requesting any pet care services (e.g., walks, sit-ins, boarding, taxi), you acknowledge and agree to the terms set forth in this agreement. You are responsible for providing accurate information about your pet’s health, behavior, and needs.
2. Payment and Pricing
All services are priced as listed on our website or as agreed upon at the time of booking. Payments are due at the time of booking or as otherwise agreed. We accept [list of payment methods].
We reserve the right to change our pricing at any time. If changes occur, they will be communicated to you before service is rendered.
3. Cancellations and Refunds
• Cancellations: If you need to cancel a service, please notify us at least [insert number] hours before the scheduled service. Cancellations within [insert time period] may incur a cancellation fee.
• Refunds: Refunds are available for services canceled within the stipulated time frame. Refunds will be issued to the original payment method.
4. Pet Health and Behavior
• You are responsible for ensuring your pet is in good health and has up-to-date vaccinations. If your pet has any medical conditions, allergies, or behavioral issues, you must inform us before booking services.
• We reserve the right to refuse services if we believe the pet is unsafe to care for due to health or behavioral concerns.
5. Pet Safety
We take the safety and well-being of your pet seriously. In the event of an emergency, we will attempt to contact you immediately. If we are unable to reach you, we may seek emergency medical care at your expense.
6. Limitation of Liability
We will not be liable for any damages or losses that occur during the provision of services, except where such damages result from our gross negligence or willful misconduct. Our liability is limited to the amount you paid for the specific service in question.
7. Indemnification
You agree to indemnify and hold harmless Oh My Paws, its employees, contractors, and agents from any claims, liabilities, damages, and expenses arising from your use of our services or your violation of these Terms.
8. Governing Law
These Terms and your use of our services will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
9. Changes to These Terms
We reserve the right to update these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
If you have any questions about this Privacy Policy or our Terms & Conditions, please contact us at:
Oh My Paws
3131 Memorial Ct, Houston, TX
Phone: 833-669-7297
Email: omp@ohmypawshtx.com